Scot D. Cunningham

PROFILE

• Focus on Solving Business Problems
• Broad Practical Technical Background
• Team Leadership
• Project Management
• 20 Years Technical and Management Experience

ACADEMIC BACKGROUND

EXPERIENCE SUMMARY

Convergys : 1995-Present

• Currently information systems manager at Convergys utilizing a very broad background in management and technology.
• Currently managing a highly skilled team focused on the advancement of speech technology for Convergys and its clients with an emphasis on natural language understanding. Direct hands-on participation in many technical activities that go beyond normal team or project management.
• Managed a team tasked with specifying and constructing corporate architecture frameworks utilizing standard technologies. Included evaluation of tools and programming models for the development of commercial-scale J2EE applications.
• Participated in a corporate process improvement initiative investigating the development of business consulting within the organization.
• Designed and developed an extensible workflow management system.
• Architecture, Design, and Development of a customer care system used by over 200 customer service representatives. Investigated and resolved performance issues and played a key role in performance testing the system. Service representative productivity was improved by over 35%. Made use of client/server development tools including Microsoft Visual Basic, ActiveX, DCOM, BEA Tuxedo, C++, Oracle, and IBM MQ Series.
• Architecture, Design, and Development of system interfaces to comply with the Telecommunications Act of 1996. Made use of various technologies including Microsoft Visual Basic, ActiveX, ADO, Microsoft Transaction Server, CORBA, EDI, and IBM MQ Series.
• Resumed employment with Convergys November 13, 1995 after leaving for about 2 years to work with CSC. See additional CBIS experience below.

College of Mount St. Joseph, Cincinnati: Spring 2003

• Adjunct Instructor. Taught accelerated C++ programming class. Included basic C++ syntax, inheritance, polymorphism, and data structures.

Independent Consulting: October to November 1998

• Telecommutted as an independent consultant to help develop a Top End based C++ class library for use on a very high volume OLTP government system.

CSC : 1994-1995

• Provided comprehensive architecture reviews for a variety of projects. These reviews methodically examine all issues related to the application architecture including performance, error recovery, operations, administration, maintenance, and management. They are designed to help team members openly bring issues to the table and to document those issues so that they can be clearly understood and resolved.
• Trained and led a team of consultants in the development of Tuxedo services for a major pharmaceutical application. These services were constructed in part using a reusable architecture (the Drop-In Architecture) for which Mr. Cunningham was a primary designer and developer. The platform makes use of Tuxedo, PowerBuilder, Rogue Wave Tools.h++, and C++ technologies for application construction in a three-tier object-oriented client/server environment. Developers inexperienced in these technologies used the Drop-In Architecture to become productive with learning curves typically as short as one week. The Drop-In Architecture was nominated for CSC's 1995 Technical Excellence Award.
• Trained and led a group of analysts at a major on-line service provider on the development of a new client/server based invoice generation system. The system provides customized invoice formats in PostScript format. Provided consultation and leadership in the use of object-oriented client/server technologies which were unfamiliar to the members of the development team. This application also made use of Drop-In Architecture batch components.
• Provided on-site consultation and training on the use of the client/server object oriented technologies for 5 domestic and international projects. The training was video-taped and has been in use to help train new team members.

CBIS : 1984-1994

• Started with Cincinnati Bell Information Systems (CBIS) in 1984 as Analyst. Promoted to Systems Analyst in 1988. Promoted to Senior Technical Consultant in 1993. Coordinated extensive design and development efforts in a variety of applications and environments with both domestic and international clients. Served in many project leadership positions. Excellent performance reviews.
• Played a key role in the architecture, training, and development of corporate technical architecture standards.
• Served as a lead developer and architect in the development of a system used by a major Japanese telephone company. This system provides access to minicomputer and mainframe based systems by technicians in the field using hand held computers.
• Designed and co-developed a warehouse control system for a major grocery retailer.
• Designed and developed an order entry system that interfaced with end users via touch tone input and synthesized voice output.

Ivy Tech : 1983-1984

• Chairman of the computer programming department for Indiana Vocational Technical College in Richmond, Indiana. Managed teaching staff, taught classes, student counseling.

Community Involvment

• Treasurer and webmaster for the Osgood Lions Club
• Treasurer for the St. Peter's United Church of Christ, Osgood, Indiana

Other Experience

• Management experience during high school and college with Triple 'C' Inc., a family owned retail business.

TECHNICAL PROFICIENCY

• Development Environments and Tools: Java, C, C++, Tomcat, BEA WLS, BEA WLI, IBM WebSphere, BEA Tuxedo, Top End, Visual Basic, Visual C++, ActiveX, IBM MQ Series, Rogue Wave, Purify, Quantify, HTML, COBOL, RPG II
• Operating Systems: Windows 95/98/NT/200X/XP, Linux, HP-UX, Solaris, AIX, Sun OS, UNIX, DG/UX, MVS
• Databases: MySQL, Oracle, Informix, Sybase
• Hardware: HP, Sun, Pyramid, Data General, IBM RS/6000, IBM 3090, IBM S/36
• Misc. Technology: J2EE, Speech Technology, Signal Processing, Open Systems, Distributed Systems, Client/Server, N-Tier On-Line Transaction Processing (OLTP), Object Oriented, Batch Processing, Systems Management, Security, EDI